Effective Date: 01/Dec/2024
At Simplifion, we are committed to ensuring customer satisfaction. This Refund and Return Policy outlines the terms under which refunds, returns, and exchanges are handled for our products and services. By purchasing from Simplifion, you agree to abide by the following terms and conditions:
1. General Eligibility for Refunds and Returns
1.1. Products
- Items eligible for return or refund must be unused, undamaged, and in their original packaging.
- Proof of purchase (invoice or receipt) is required for all returns or refund requests.
- Refund or return requests must be initiated within 15 days of delivery.
1.2. Services
- Refunds for services are evaluated on a case-by-case basis, based on the scope of work completed.
- Refund requests must be made within 7 days of service delivery or subscription start.
2. Custom-Built PCs and Accessories
2.1. Custom PC Builds
- Refunds or returns for custom-built PCs are only accepted if there is a hardware defect or configuration error caused by Simplifion.
- No refunds are provided for customization or consultation fees.
- If a defect is identified, Simplifion will repair or replace the faulty components as per the manufacturer’s warranty.
2.2. Accessories and Components
- Items such as peripherals, hardware components, and accessories may only be returned if they are unopened and in resalable condition.
- Opened products are subject to inspection and may qualify for partial refunds or exchanges, depending on their condition.
3. Software and Digital Products
- Software licenses, digital products, and subscription-based services are non-refundable unless they are found to be defective or not as described.
- Refunds for software are subject to the terms of the software manufacturer.
4. Programming Courses and Training
4.1. Refunds for Training Programs
- Refunds for programming courses are only available if requested within 7 days of enrollment and before accessing more than 20% of the course content.
- No refunds will be issued after course completion or certification.
4.2. Course Transfers
- Course fees can be transferred to another course or participant upon request, provided the original course has not been accessed significantly.
5. Warranty and Repairs
- Simplifion honors manufacturer warranties for hardware and components. Any warranty claims will be handled in accordance with the manufacturer’s policies.
- For items under warranty, Simplifion offers assistance in facilitating repairs or replacements but is not directly responsible for delays caused by manufacturers.
6. Process for Refunds and Returns
6.1. Initiating a Request
- To request a refund or return, contact Simplifion’s customer support at [Insert Contact Email/Phone Number] with your order details and reason for the request.
6.2. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a Simplifion error (e.g., defective or incorrect items).
- Simplifion recommends using a trackable shipping service to ensure successful delivery of the returned item.
6.3. Refund Processing
- Refunds will be processed within 7-10 business days after the return has been received and inspected.
- Refunds will be issued via the original payment method.
7. Exclusions
- Products or services purchased on promotional discounts or as part of clearance sales are non-refundable unless defective.
- Items damaged due to misuse, improper installation, or negligence are not eligible for return or refund.
- Custom orders, including tailored IT solutions and web development services, are non-refundable unless Simplifion fails to deliver agreed-upon deliverables.
8. Amendments
Simplifion reserves the right to modify this policy at any time. Updates will be posted on our website, and the revised policy will take effect immediately upon publication.
Need Help?
For any questions or clarifications regarding our Refund and Return Policy, please contact us at:
- Email: simplifion1074@gmail.com
- Phone: 8700703530
We value your trust in Simplifion and are here to ensure your experience is smooth and satisfactory!